Queens car service questions
Queens car service questions often come down to luggage, flight timing and the final fare. A domestic arrival includes a stated 30-minute wait after landing; international arrivals include 60 minutes. Ask us to confirm the terms for your exact booking before you pay.
Answers before you reserve
Is the 10% first ride discount automatic?
Tell us it is your first ride when requesting a quote. The 10% offer applies to the quoted base fare, subject to confirmation before you book.
How long can I wait after an airport arrival?
The service guidance allows 30 minutes after landing for domestic flights and 60 minutes for international flights. Additional waiting is charged in 15-minute increments at the applicable hourly rate.
What if my flight is delayed?
We ask for your flight number so the pickup can be adjusted to your arrival. Confirm the tracking and meeting instructions with dispatch for your booking.
Are tolls and gratuity included?
Typical all-in fare ranges include standard tolls and gratuity. Ask for a written quote for your exact route and any extras, including meet-and-greet.
Can I request a child seat?
Rear-facing, forward-facing and booster seats can be requested at booking. Please name the seat type and child’s age so availability can be confirmed.
What is the cancellation window?
The draft service policy allows free cancellation up to four hours before sedan or SUV pickup and 24 hours before a Sprinter pickup. Confirm the exact terms in your booking quote.
Can I request a stretch limousine?
Ask dispatch about availability and layout. Stretch limousine service requires a four-hour minimum booking.
A quote for your actual route.
We confirm the class, bag fit and fare before your booking. Ask us about airport pickup instructions or a child seat.
Call (888) 201-0419
Frequently asked questions
How much free wait time do I get?
60 minutes after landing on international arrivals, 30 minutes on domestic arrivals and 15 minutes on all other pickups. After that, waiting is charged in 15-minute increments at the hourly rate.
Are tolls and gratuity included?
Yes. Every fare we quote is all-in: base fare, tolls and standard gratuity. Airport parking is included for curbside pickup; meet-and-greet inside the terminal is a $25–40 add-on.
What happens if my flight is delayed?
We track every inbound flight and adjust the pickup time automatically. A delay does not change your fare, and your free wait time starts when the aircraft lands, not at your original booking time.
Sedan or SUV — which should I book?
A sedan seats 3 passengers with 2 large bags and 2 carry-ons. An SUV seats 6 with up to 6 large bags, for roughly 35–40% more. If you have more than two large suitcases, or a car seat plus luggage, book the SUV.
Can I get a child seat?
Yes, free of charge. Rear-facing, forward-facing and booster seats are available, and must be requested when you book so the chauffeur arrives with the right one fitted.